Frequently Asked Questions

bjbd — All your questions
answered here

From deposits to live dealer games — find clear and detailed answers to all your questions in the bjbd FAQ section.

Whether you are new to bjbd or a returning player, questions about depositing money, identity verification, live dealer games, and slots are natural. This FAQ page provides answers to the most common questions organised into four sections, so you can quickly find the information you need. If you cannot find an answer, contact our 24/7 live chat or email support.

How to deposit

At bjbd, you can currently deposit via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount is ৳200 for any method. The deposit process is simple and funds are typically reflected in your account within a few minutes.

Log in to bjbd, go to the Cashier or Deposit section, and select bKash. Complete the payment to the displayed merchant number using the bKash app or by dialing *247#. Enter the transaction ID in the designated field on the website and confirm the deposit. The minimum deposit amount is ৳200.

Yes, Nagad is fully supported. The process is the same as bKash — select Nagad in the Deposit section, send payment to bjbd's Nagad merchant number, and submit the transaction ID. You can use either the Nagad *167# code or the app. Funds are usually added to your account within a few minutes.

bjbd does not charge any deposit fees of its own. However, your mobile banking provider or bank may apply their own transaction charges — for example, bKash or Nagad may charge fees according to their own fee structure. It is best to check your payment provider's fees before making a deposit.

The minimum deposit amount at bjbd is ৳200 for any payment method. For withdrawals, the minimum amount is ৳800. After a withdrawal request is submitted, funds typically reach your mobile banking or bank account within 5 to 30 minutes.

Identity verification (KYC)

The KYC, or identity verification, process is carried out mainly to ensure account security and to prevent money laundering. It confirms that each account belongs to a real person and that the account holder is at least 21 years old. This process also helps protect your own money and personal information.

Generally, a National ID card (NID), passport, or driving licence is accepted. A recent bank statement or utility bill may be required for address verification. Document photos must be clear and legible, and expired documents will not be accepted.

KYC verification is typically requested when you make your first withdrawal or when a large transaction occurs in your account. In some cases, verification may be requested at any time for security reasons. Completing verification on time makes the withdrawal process faster and smoother.

Yes, bjbd uses SSL encryption to keep all information secure. Your ID or other personal information is never sold or shared with third parties. Only authorised staff involved in the verification process can access this information.

If your KYC verification is rejected, contact us via live chat or at [email protected] to find out the reason. Common reasons include unclear photos, expired documents, or a mismatch in name or address. Reapplying with the correct information resolves the issue in most cases.

Live dealer games

In live dealer games, a real dealer runs the game via live video streaming from a professional studio. You can watch cards being dealt or the wheel being spun on your screen from home and place your bets. The interface is fully interactive — you can even chat with the dealer.

A roulette wheel has slots numbered 0 to 36. Before the wheel is spun, players can bet on any number, a colour (red or black), or odd/even. The slot where the ball lands is the winning number. Betting on a specific number pays more; betting on colour or odd/even has a higher chance of winning but a lower payout.

Yes, both games are available in the bjbd live casino. Teen Patti is a popular three-card game from the Indian subcontinent where the strongest card combination determines the winner. Andar Bahar is a straightforward game — a reference card is shown, and you bet on whether a card of the same rank will appear on the Andar (inside) or Bahar (outside) side.

In baccarat, the player and the banker are each dealt two cards. The hand whose total value is closest to 9 wins. You can bet on the player winning, the banker winning, or a tie. 10s and face cards have a value of zero; all other cards are worth their face value.

Yes, bjbd's live casino is fully mobile-friendly. You can play from the browser on any Android or iOS smartphone or tablet without downloading an app. A stable internet connection is recommended for a good experience, as live video streaming requires somewhat more bandwidth.

Slots questions

When choosing a slot, check the minimum and maximum bet for each game. For a smaller budget, choose games that allow lower bets, and games with lower volatility are more likely to give frequent small wins. If you want to play for a longer session, more spins at a lower bet amount is the better approach. Staying within your own budget is the core principle of responsible play.

RTP, or Return to Player, is a theoretical figure showing what percentage of total bets a slot game pays back as winnings over the long term. A higher RTP theoretically means a player has a better chance of getting more back over a long session. However, this is an average and theoretical value — results vary each session and it does not guarantee a win or loss on any single spin.

Volatility refers to the risk-reward level of a game. Low-volatility games give small but frequent wins — good if you want to hold on to your budget. High-volatility games can deliver large payouts after long dry spells — suitable if you are comfortable taking more risk. Medium volatility offers an experience somewhere between the two.

Free spins are a feature that lets you spin a slot without using your own balance. They are usually triggered within the game when specific scatter symbols appear together. Some promotional offers may also award free spin bonuses. Winnings from free spins generally come with wagering requirements — it is important to read the terms.

The slots available at bjbd are from reputable providers such as PG Soft, Pragmatic Play, and JILI. These companies' games run on RNG (Random Number Generator) technology, which determines the outcome of every spin completely independently and unpredictably. This system is tested by independent third-party auditors, ensuring fair play.

If you could not find the answer to your question on this page, contact the bjbd support team. We respond in both Bengali and English, seven days a week, 24 hours a day.

Live Chat — Available 24/7 [email protected]