bjbd's Privacy Policy
Your personal information is completely safe with us. This policy explains how bjbd collects, uses, and protects your data.
Introduction & Scope
This privacy policy applies to every member who uses the bjbd platform.
bjbd ("we", "our") is a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") tells you what personal information is collected when you use bjbd's website and services, for what purposes it is used, with whom it may be shared, and what your rights are.
By accessing the bjbd website or creating an account, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected] for any questions.
This Policy applies only within the bjbd platform. Third-party websites or services are governed by their own respective privacy policies.
Information We Collect
bjbd collects only the information necessary to provide its services.
Personal Identity Information
We collect the information you provide at the time of account registration, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where identity verification is required)
Financial Information
We collect limited financial information to process transactions, such as:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Full payment card details or account PINs are not stored.
Technical & Usage Information
Certain information is collected automatically while you use our platform:
- IP address and device type
- Browser version and operating system
- Login times and page visit patterns
- Cookies and similar tracking technologies
- Referral source information
Communication Information
When you contact our support team, a record of that conversation is kept:
- Live chat messages
- Content of email correspondence
- Complaint and resolution history
- User feedback for service improvement
Purpose of Using Information
bjbd uses collected information only for the following legitimate purposes.
Service Operation & Improvement
- Creating, managing accounts and ensuring age verification
- Processing deposit and withdrawal requests
- Managing bonuses and promotional offers
- Managing VIP programs and rewards
- Identifying and resolving technical issues on the platform
- Personalizing the user experience
Security & Compliance
- Preventing fraud, money laundering, and illegal activity
- Detecting unauthorized access to accounts
- Enforcing responsible gambling policies and monitoring at-risk behavior
- Complying with applicable laws and regulations
- Handling dispute resolution and legal claims
Communication & Marketing
Subject to your consent, bjbd may contact you for the following purposes:
- Sending important account-related notifications
- Informing you about new games, features, and promotions
- Notifying you of changes to terms of service
- Providing responsible gambling information and support
To opt out of marketing notifications at any time, send a request to [email protected].
Information Sharing & Disclosure
bjbd does not sell or rent your information to third parties.
Limited Third-Party Collaboration
bjbd may share information with trusted third parties in certain specific circumstances, including:
- Payment processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Identity verification services: For age and identity confirmation.
- Technology infrastructure: With providers of hosting, cloud storage, and cybersecurity services.
- Analytics partners: Anonymous data for evaluating platform performance.
All such partners are contractually bound to keep your information secure.
Legal Obligations
bjbd may disclose information for legal reasons in the following circumstances:
- In compliance with court orders or lawful requests from government authorities
- To assist in investigations of money laundering or fraud
- To protect the rights and safety of ourselves or other users
- When cooperation is required in a regulatory investigation
Cookies & Tracking Technology
bjbd uses cookies to improve website functionality and the user experience.
Essential Cookies
These cookies ensure the core functionality of the website — maintaining login sessions, managing security tokens, and saving necessary preferences. They cannot be disabled.
Analytics Cookies
We use anonymous tracking to understand which pages are visited most and how users navigate the site. No personal identity information is included.
Preference Cookies
These cookies remember your language preference, display settings, and other personalized settings so your experience is more convenient the next time you visit the site.
Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the bjbd platform to not work properly. Contact our support team for any questions about managing cookies.
Data Retention & Security
bjbd uses industry-standard security technology to keep your information safe.
Retention Period
bjbd retains your information only for as long as necessary to provide services or fulfill legal obligations. The general policy is:
- Active account data — for as long as the account remains active
- Transaction records — minimum 5 years (as required by law)
- Closed account data — for the period determined by applicable regulations
- Marketing preferences — as soon as possible after consent is withdrawn
Security Measures
bjbd takes the following measures to protect your information:
- SSL/TLS encryption — on all data transfers
- Encrypted database storage
- Two-factor authentication (2FA) support
- Regular security audits and testing
- Staff data protection training
- Automated detection of suspicious activity
Your Rights & Choices
bjbd believes you should have full control over your own information.
Right to Access
You may request a copy of the information bjbd has collected about you at any time.
Right to Correction
If your profile contains incorrect or incomplete information, you may request that it be corrected.
Right to Deletion
Beyond legal obligations, you may request the deletion of your account and associated information.
Right to Object to Processing
You have the right to object to the processing of your information in certain circumstances.
Data Portability
You may request a copy of your information in a structured format.
Withdrawal of Consent
You may withdraw your consent at any time from any consent-based processing.
To Exercise Your Rights
To exercise any of the rights listed above or for any data protection inquiries, send an email to [email protected] or contact us via our 24/7 live chat. We provide support in both Bengali and English. Your request will be properly verified and acted upon as soon as possible.
Protection of Minors
bjbd strictly enforces age verification and prevents minors from gaining access.
For persons under 21 years of age
The bjbd platform is for persons aged 21 or above only. We do not intentionally collect any information from minors or allow them to use our services.
Age is verified during the registration process. If we find that a user is under 21 years of age, their account will be closed immediately and all related information will be securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes & Contact
This privacy policy may be updated from time to time.
Policy update process
bjbd reserves the right to amend this privacy policy as needed. For any significant changes:
- The "Last Updated" date at the top of this page will be changed
- Registered users will be notified by email or via a notification on the platform
- Continued use of the service after any changes will be considered acceptance of the new policy
We recommend that you read this policy regularly and contact us if you have any questions.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact our support team: